Refund policy

Returns & Exchange

At Xebayi.com, we care about your satisfaction and want you to have a smooth experience with us. Due to the nature of skincare products, we have a strict but fair returns and exchange policy to ensure product safety and hygiene.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

You received the wrong product.

The product was damaged or defective upon delivery.

The product is unused, unopened, and in its original packaging.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for:

Opened, used, or tampered products.

Products purchased during sale/discount offers (unless defective).

Products returned without original packaging or proof of purchase.

Time frame

You must notify us of any issue within 48 hours of receiving your order.

Requests made after this period will not be eligible.

Process

Provide your order number, details of the issue, and pictures (if damaged/incorrect).

Once approved, we will arrange a pickup/exchange through our courier partner.

Refunds (if applicable) will be issued via the original payment method or store credit within 7–10 business days.

Shipping Costs for Returns

If the return is due to our mistake (wrong or defective product), we will cover the shipping costs.

If you request a return/exchange for any other reason, the customer is responsible for return shipping charges.

Important Note

Results from skincare products may vary depending on individual skin types.

We do not offer refunds/exchanges for dissatisfaction with results, unless the product was defective.

If you have any questions about returns or exchanges, please reach out:
📧 xebayidermaceuticals@gmail.com
📞 +92-3711517369

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Refund policy